Conflict & Confrontation (CC)
One-Day Course; 7 Contact Hours
Working with peers and colleagues during critical events becomes challenging in the middle of chaos and overwhelming distress. All the trigger points seem to be over and beyond what seems manageable – stress is high, emotions are volatile, fatigue is constant, and tasks seem unending. Even in the most peaceful circumstances, people have differences.
Differences often lead to conflicts and conflicts could lead to a high cost of
emotional and physical exhaustion, wasted time with no solutions, or even loss of mission focus and financial support. Could conflicts also be positive?
Recognizing and dealing with difficult personalities in conflict is challenging,
and knowing how to deal with nitpickers, complainers, antagonist, and “crank
pots” may require strategic engagement, effective confrontation (your speech),
asking the right questions, and establishing reasonable boundaries.
Confrontation is caring enough to stay in an uncomfortable relationship to
encourage mutual respect for feelings, needs, values, and desires. Clarifying
motives; knowing the difference between issues, persons, and behaviors; and
choosing the right time and context may be some of the most valuable
components of being able to confront effectively.
When conflict is managed well and confrontation is accomplished with the
right motives and style, conflict resolution becomes more possible.
What you will learn:
- What is conflict and why does it occur?
- How to deal with difficult people in conflicts
- How to deal with angry peers and colleagues
- How to engage effective conversations during conflict
- What confrontation is and is not
- Effective confrontation skills and tactics
- Ways to respond to conflict in your peer or colleague setting